Meerkads LLC ("Meerkads", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
1. Who We Are
Meerkads LLC is a limited liability company incorporated in the State of Delaware, United States.
Registered Address:
8 The Green, Suite 22170
Dover, DE 19901
United States
Contact: info@meerkads.com
2. Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use our services, and information we receive from third-party platforms you connect to Meerkads.
2.1 Information You Provide
Account registration data: name, email address, company name, job title
Billing information: payment details processed securely through Stripe (we do not store full card numbers)
Communications: messages you send to our support team
2.2 Information Collected Automatically
Usage data: features accessed, actions taken, session duration, and interaction logs
Device and browser information: IP address, browser type, operating system
Analytics data: collected via Google Analytics 4 (GA4)
Cookies and similar tracking technologies (see our Cookie Policy for details)
2.3 Information from Connected Platforms
When you connect third-party platforms to Meerkads, we access and process data from those platforms solely to provide our services. This may include:
Advertising performance data from: Google Ads, Meta Ads (Facebook and Instagram), TikTok Ads, Pinterest Ads, LinkedIn Ads, X Ads, Snapchat Ads, Microsoft Ads
Ecommerce and product data from: Shopify, WooCommerce, Magento, Ikas, Tsoft, Ticimax, BigCommerce, PrestaShop, Amazon, Trendyol, Hepsiburada, Walmart
Email marketing data from: Klaviyo, Omnisend, Mailchimp
Analytics and search data from: Google Analytics 4, Google Search Console, SEMrush
3. How We Use Your Information
We use the information we collect for the following purposes:
To create and manage your account
To deliver, maintain, and improve our platform and services
To process payments and manage subscriptions
To provide AI-powered analysis, optimization recommendations, and creative generation features
To generate automated reports, performance insights, and forecasts
To send product updates, service notifications, and support communications
To detect and prevent fraud, abuse, or unauthorized access
To comply with legal obligations
To improve our AI models and platform features using aggregated and de-identified data
Regarding AI training: We may use data processed through our platform to improve and train our AI models. This use is described in Section 7 below, and you may opt out at any time through your account settings.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party vendors who help us operate our platform, including:
Stripe: payment processing
Anthropic, OpenAI, Google (Gemini): AI model providers for analysis and content generation features
Intercom: customer support and in-app messaging
Google Analytics 4: usage analytics
Heroku: cloud infrastructure and hosting
4.2 Third-Party Advertising Platforms
We use pixels and tracking technologies from advertising platforms including Meta, LinkedIn, and TikTok on our marketing website to measure the effectiveness of our advertising campaigns. This is separate from the advertising account data you connect to the Meerkads tool.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
4.4 Business Transfers
If Meerkads is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
5. Data Retention
We retain your personal information for as long as your account is active. Following account closure or cancellation, we retain your data for a period of one (1) year, after which it is deleted or anonymized.
Certain records, such as billing and transaction data, may be retained for up to five (5) years to comply with applicable financial, tax, and legal obligations.
6. Cookies and Tracking Technologies
We use cookies and similar technologies on our marketing website and platform. For full details on the types of cookies we use and how to manage your preferences, please see our Cookie Policy.
7. AI Data Use and Your Choices
Meerkads uses AI technologies provided by Anthropic, OpenAI, and Google Gemini to power features including performance analysis, creative generation, budget optimization, and forecasting.
We may use aggregated, de-identified data from platform usage to improve our own AI models and product features. We will not use your individual identifiable business data or ad account data to train third-party AI models without your consent.
You have the right to opt out of having your data used for AI model training. To opt out, visit your account settings or contact us at info@meerkads.com. Opting out will not affect the availability of AI-powered features within your subscription plan.
8. Do Not Sell My Personal Information (CCPA)
If you are a resident of California, you have the right under the California Consumer Privacy Act (CCPA) to request that we do not sell your personal information. Meerkads does not sell personal information as defined under the CCPA.
California residents also have the right to:
Know what personal information we collect, use, disclose, or sell
Request deletion of personal information we have collected
Non-discrimination for exercising their privacy rights
To submit a CCPA request, contact us at info@meerkads.com.
9. International Data Transfers and GDPR
Meerkads is based in the United States. If you are accessing our services from the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, please be aware that your information may be transferred to and processed in the United States.
For users in the EEA and UK, we rely on the following legal bases for processing personal data:
Performance of a contract: to provide and manage our services
Legitimate interests: to improve our platform, prevent fraud, and communicate about our services
Legal obligation: to comply with applicable laws
Consent: where you have provided explicit consent (e.g., marketing communications)
EEA and UK residents have the right to access, correct, delete, restrict, or object to the processing of their personal data, and the right to data portability. To exercise these rights, contact us at info@meerkads.com. You also have the right to lodge a complaint with your local supervisory authority.
For business customers in the EEA and UK, we offer a Data Processing Agreement (DPA). Please contact us at info@meerkads.com to request a DPA.
10. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security reviews.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
11. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
12. Third-Party Links
Our platform and website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. For significant changes, we may also send you an email notification. Your continued use of the services after the changes take effect constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Meerkads LLC
8 The Green, Suite 22170
Dover, DE 19901
United States
Email: info@meerkads.com